Privacy Policy

1.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name, address, phone number, and email address
• Business information (company name, tax ID, billing address)
• Payment information (credit card details, billing address)
• Shipping information (sender and recipient details)
• Account credentials (username, password)

1.2 Shipment Information

For each shipment, we collect:

• Package contents, weight, and dimensions
• Pickup and delivery addresses
• Special handling instructions
• Declared value and insurance information
• Tracking and delivery confirmation data

1.3 Automatically Collected Information

We automatically collect certain information when you use our website and services:

• IP address, browser type, and operating system
• Website usage data and navigation patterns
• Device information and mobile app usage
• Location data (with your consent)
• Cookies and similar tracking technologies

2.1 Service Provision

We use your information to:

• Process and fulfill shipping requests
• Provide tracking and delivery updates
• Handle customer service inquiries
• Process payments and manage accounts
• Communicate about your shipments

2.2 Business Operations

We may use your information for:

• Improving our services and website functionality
• Analyzing usage patterns and customer preferences
• Developing new services and features
• Conducting market research and surveys
• Ensuring security and preventing fraud

2.3 Marketing Communications

With your consent, we may use your information to:

• Send promotional emails and newsletters
• Provide information about new services
• Share special offers and discounts
• Conduct customer satisfaction surveys

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Transportation and logistics operations
• Payment processing and financial services
• Customer support and call center services
• IT services and website maintenance
• Marketing and advertising services

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes and government requests
• Enforce our terms and conditions
• Protect our rights, property, and safety
• Prevent fraud and security threats
• Assist in law enforcement investigations

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such transfer and any changes to this privacy policy.

3.4 Consent

We may share your information with your explicit consent for purposes not covered in this policy.

4.1 Security Measures

We implement comprehensive security measures to protect your information:

• SSL encryption for data transmission
• Secure data centers with physical access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Multi-factor authentication for sensitive systems

4.2 Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Shipment data is typically retained for 7 years for business and legal purposes.

4.3 International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during international transfers.

5.1 Access and Correction

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Update your account information at any time
• Request a copy of your data in a portable format

5.2 Deletion and Restriction

You may request to:

• Delete your personal information (subject to legal requirements)
• Restrict processing of your information
• Object to certain uses of your information
• Close your account and delete associated data

5.3 Marketing Preferences

You can control marketing communications by:

• Unsubscribing from email newsletters
• Updating your communication preferences in your account
• Contacting our customer service team
• Opting out of SMS notifications

5.4 Cookie Controls

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. See our Cookie Policy for more details.

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may integrate with third-party services (such as payment processors, mapping services, and social media platforms) that have their own privacy policies and terms of service.

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website
• Providing in-app notifications for mobile users

Your continued use of our services after any changes indicates your acceptance of the updated privacy policy.

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

We will respond to your privacy-related inquiries within 30 days of receipt.

10.1 Governing Law

This privacy policy is governed by the laws of the State of New York and applicable federal laws of the United States.

10.2 International Compliance

We comply with applicable international privacy laws, including the General Data Protection Regulation (GDPR) for European Union residents and the California Consumer Privacy Act (CCPA) for California residents.

10.3 Data Protection Authority

If you are located in the European Union, you have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.